Frequently Asked Questions

Q. Can I use your plug-ins on a computer as a non-Administrator?

A. Vegas Pro is reliant on Direct X and because of the way Microsoft saves DirectX presets at the user level, our plug-ins must be installed by the account that will actually use them so that the presets are associated with the proper user account.

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Q. How do I retrieve my lost license key?

If the plug-in was previously purchased from VASST, go to the Support page and send an email to Technical Support and we will attempt to lookup your license key in our off-line database.

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Q. I get a error message that the installer can’t find Vegas Pro. What can I do?

Usually you just need to download the latest installer from our Downloads page. As new versions of Vegas Pro and Movie Studio are released, we do not need to update our plug-ins but we do need to update the installer to find the new version.

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Q. I previously had an account at VASST.com, what happened to it?

VASST has transitioned from a training business that sold software to a software only business now know as VASST Software. To reflect this change the vasst.

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Q. I received a ‘Root element is missing’ error with Caption Assistant. How do I fix it?

Caption Assistant has a settings file that might become corrupt if you have to force quit Vegas Pro while Caption Assistant is active.

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Q. My trial expired immediately, what can I do?

When the trial expires immediately, it is usually caused by some software running on your computer that it limiting access to the Windows Registry.

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Q. What versions of Movie Studio do that FasstApps support?

Currently the VASST FasstApps are supported on any edition of Sony Movie Studio 13, and the Platinum Edition of?Movie Studio 12 or greater.

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Q. Why can’t I use ScatterShot 3D and Mayhem with Movie Studio?

ScatterShot 3D and Mayhem take advantage of features of Vegas Pro that are not available in Movie Studio therefore they will not work with any Movie Studio version.

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